Shipping Info / Delivery and Returns


Delivery and Returns

The owner of the online store Lumimari Art OÜ reg no 12821794, located at Kungla 44a-12, Tallinn 10413, Estonia 

All enquiries: lumimariart@gmail.com 
+372 5174997

Our return policy in short

Contact Lumimari Art before returning any items. You can return the product within 30 days of delivery. The product must be in new condition. 
To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'. 
Want to switch to another size of the same product? You can do that, just contact us. 
Want to switch to another product? You can do that, just contact us. 
If a package is unclaimed you might have to pay a handling fee.

Validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store. The prices of the products sold in the online store are indicated next to the products.

The purchaser bears the shipping cost. Shipping rates are based at location, weight and are calculated at the time of checkout.

Placing an order

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via online bank transfer, credit card (VISA/MasterCard) or Paypal. The contract enters into force when the amount payable is transferred to the bank account of the online store. If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

Shipping information

Goods are shipped to the following countries: Estonia, Aland Islands, Andorra, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic Of, Malta, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard And Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Ecuador, Guatemala, Hong Kong, Jamaica, Japan, Mexico, New Zealand, Panama, Paraguay, Peru, Russia, South Africa, South Korea, United States, Uruguay, Venezuela.

All shipments within Estonia generally arrive at the destination specified by the purchaser within 3-7 business days of the date of entry into force of the contract of sale. If you choose Omniva parcel as shipping method, please specify the location of parcel machine. 

Shipments within Europe generally arrive at the destination specified by the purchaser within 5-14 business days of the date of entry into force of the contract of sale. 

Shipments outside Europe are guaranteed to arrive within 30 calendar days. We have the right to ship goods in up to 45 calendar days in exceptional cases.

Return policy

Please contact Lumimari Art before returning any items. 
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Lumimari Art and gives information relevant and the reason for complaint.

Return conditions

You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Lumimari Art suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. 
Lumimari Art will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

Returning a package

Any charges incurred are the responsibility of the customer. 
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Lumimari Art is NOT responsible for any return Customs charges made. 
Want to switch to another size of the same product? 
E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange. 
Want to switch to another product? 
Return the product you have received and send us an e-mail telling us which product you want instead.

Defective goods

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store´s responsibility to prove otherwise. The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing or calling . The online store is not liable for any defects arising after delivering the goods to the purchaser. If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale. The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 14 days.

Transport damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Unclaimed packages

For packages that are not cashed at your post office within 14 days, Lumimari Art reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

Guarantees

The 2-year guarantee period starts as soon as you receive your goods. 
Within 6 months of receiving the goods, you need to show the trader that the goods are faulty or not as advertised. 
After 6 months, you need to prove that the defect already existed on receipt of the goods - for example, by showing that it is due to the poor quality of the materials used.

Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days. (Depending on the product, the purchaser may not necessarily have the right of withdrawal; in such a case the corresponding products and services must be listed and they must comply with the conditions provided for in subsection 53(4) in the Law of Obligations Act.) The right of withdrawal does not apply if the purchaser is a legal person. To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store. If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods. To return the goods, you must submit a declaration of withdrawal to the e-mail address lumimariart@gmail.com within 14 days of receiving the goods. The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product). The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period. Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract. The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first. If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost. The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

Direct marketing and processing of personal data

The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods. The online store sends newsletters and offers to the purchaser's e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail. The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

Settlement of disputes

All complaints made by a purchaser about the online store must be e-mailed to or submitted by calling . If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser. A purchaser may also turn to the dispute resolution bodies of the European Union

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